As a global leader in flooring solutions, Conica values honest feedback from its customers to drive continuous improvement and growth. Through an annual survey, clients are invited to share their experiences, providing valuable insights to enhance existing offerings and identify areas for expansion.

“Our commitment to excellence means we never become complacent,” says Julio Fernando Fadel, Head of Global Marketing and Communications. “That’s why we rely on feedback from our customers, who are best positioned to tell us how we’re doing.”

Product Quality

Survey respondents overwhelmingly rated Conica’s product quality and delivery performance highly, with a 3.7 out of 4-star rating for both categories. Satisfaction levels were exceptionally high, with no dissatisfaction reported.

Technical Services

Customers expressed high levels of satisfaction with Conica’s technical services, particularly in terms of confidence, advice, and additional support options. The kindness, reliability, and competence of Conica’s technical team received top ratings, highlighting the company’s commitment to excellence.

Customer Services

Conica’s customer service received high marks across multiple categories, including sales representative accessibility, order processing, and meeting special requirements. Satisfaction levels were consistently high, reflecting Conica’s dedication to providing exceptional customer experiences.

Additional Insights

The survey also provided valuable insights into Conica’s media presence, with respondents acknowledging the company’s effective media exposure and useful content across platforms. A significant number of respondents indicated they are likely to recommend Conica to others, underscoring the company’s positive reputation and strong customer relationships.

“We are incredibly grateful for the feedback provided by our customers,” says Fadel. “Their insights are instrumental in guiding our efforts to continually improve and innovate. We remain committed to delivering excellence in everything we do, and we look forward to serving our customers for many years to come.”